Instituto de Ingenieros de Computadoras

Saludos a Todas y Todos,

Estamos colaborando con Executrain de Puerto Rico para ofrecer una serie de talleres durante el próximo semestre. Estaremos comenzando con el Taller de ITIL Foundation. Pueden obtener mayor información llamando directamente al CIAPR o al 787.289.8778 con la Sra. Suzanne Siberón. Mas detalles a continuación:

"ITIL V3 Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Or, individuals who are V2 certified and wish to upgrade their knowledge.

This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL v3’s
five (5) core volumes:

Service Strategy - which looks at overall business aims and expectations to ensure IT strategy maps
back to them

Service Design - which starts with a set of new or changed business requirements and ends with the
development of a solution designed to meet the documented needs of the business

Service Transition - which is concerned with managing change, risk & quality assurance and has an
objective to implement service designs so that service operations can manage the services and
infrastructure in a controlled manner

Service Operation - which is concerned with business as usual activities

Continual Service Improvement - which has an overall view of all other elements and looks for ways that
the overall process and service provision can be improved

ITIL V3 Foundations provides you with a general overview of the IT Service Management Lifecycle and its
supporting processes, functions and roles. The course also enables you to understand how an integrated IT
Service Management framework can be adopted and adapted within your own organization.

ITIL V3 Foundations prepares you for the examination leading to the Foundation Certificate in IT Service
Management. An independent examination body facilitates and marks the examination, which is scheduled on the
last day of the course.

This certification is the prerequisite for the Intermediate and Advanced levels of ITIL certification.

Fecha: 20,21 y 22 de septiembre (examen el 22 de septiembre)
Hora: 8:30am - 5:00pm
Lugar: Executrain de Puerto Rico
Precio: $995 (Registros antes de 8 sept), $1,095 (fechas posteriores); Precio para No-Colegiado: $1,195 (hasta 8 sept), $1,295 (fechas posteriores)
Registro: 787.289.7850 / 787.289.8778 (info: ssiberon@executrainpr.com)"

Próximamente estaremos añadiendo la información para los talleres de Certified Information Systems Auditor.

Cordialmente,

J Ramphis Castro-Planadeball, P.E.
Presidente IICOM-CIAPR